Springboard FAQs

General Questions

What is Springboard?

Springboard is a comprehensive suite of cloud-hosted tools designed to encompass every aspect of running an efficient and profitable laundry pickup and delivery service from customer signup and account management to route logistics, billing and analytics. For a complete list of features, click here.

How much does Springboard Cost?

Springboard requires a one-time initial licensing fee of $3,500 which includes the development costs for a branded mobile-responsive web site. A subscription to Springboard’s basic plan is $299/month plus 2% of gross sales. To learn more about the different Springboard plans and pricing, click here.

Why do you charge a subscription fee plus 2% of gross?

We want Springboard to be affordable and a good fit regardless of whether you’re a local “mom & pop” or a large regional provider. That’s why we’ve kept the monthly subscription low. The “metered pricing” – as represented by the 2% of gross – means you only pay for what you use.

Is there a contract?

Springboard requires a one year renewable contract which can be cancelled by the licensee at any time with 30 days notice.

Can I change plans?

You can upgrade or downgrade your Springboard plan at any time however enrollment in Springboard SEO requires a 6 month commitment.

Is Springboard a franchise?

Springboard is not a franchise. To start taking advantage of Springboard you need only purchase a subscription.

Can I have Springboard installed on my current web site?

Springboard is a “turnkey” solution and as such includes a fully search engine optimized “responsive” web site guaranteed to work equally well on all devices from phones to desktop computers. As we build your new site we will work with you to make sure that its design dovetails with your current brand.

Can I have exclusivity in my area?

As a provider of subscription software services, we do not offer exclusive territories.

How much business do I need to make this work?

Not very much at all. Based upon our experience, a delivery route becomes profitable at as little as 12 pick-ups per week. This includes all production costs, delivery costs and the cost of a Springboard subscription.

What kind of technical support can I expect?

Because Springboard is a cloud-hosted subscription service all technical support is free and available 24/7. There’s no software for you to install, maintain or update.

What kind of customer support can I expect?

Customer support is available daily from 8:00 a.m. EST to 9:00 p.m. EST.

Can I set my own prices?

Of course! Springboard was developed to be flexible. You will have the ability to customize all aspects of your installation from how many routes you want to create, the days you drive those routes, the ZIP codes they include, the detergents you offer, etc.

What additional equipment will I need?

You will require a computer running the Windows operating system, Mozilla’s Firefox browser, Google’s Chrome browser, any brand laser or inkjet printer, a Zebra GC420D direct thermal label printer and a cellular-enabled tablet. All told, you should be able to acquire these three pieces of equipment for less than $1,000.00.

Who "owns" the customers?

You own your customers. If at any time you decide to discontinue your Springboard subscription, at your request we will provide you with an Excel spreadsheet containing your customer’s basic contact information.

Is there training included?

Training is included with your Springboard subscription. We will provide you with a global overview of how Springboard works and then set up a series of “mini lessons” that will help you learn as you go.

How does Springboard charge me?

You will be billed for your Springboard subscription on the 15th of each month. The 2% gross revenue fee will be billed on the 1st of each month based on the previous month’s gross revenue.

Once I signup how long will it take to get me up and running?

We will need a 2 to 3 week window to build your site and install the software. We can start development as soon as we receive your initial set-up fee.

What do I need to provide to Springboard to begin web site development?

To get started, you will need to complete the “Getting Started with Springboard Questionnaire” which is available here.

Pricing Questions

Do you have any long-term contracts or cancellation fees?

Springboard contracts are all one year in length and can be cancelled anytime with 30 days notice.

Can I upgrade or downgrade anytime?

Yes. Springboard is essentially a pay-as-you-go service and you can upgrade or downgrade at anytime.  However, we do require a six-month commitment on the digital marketing plans due to the upfront work required. After that you change your plan as you like.

What type of payment do you accept?

You can charge your monthly Springboard charges (subscription fee plus 2% of gross) to Visa, MasterCard or Discover.